Customer Service Representative

As a Customer Service Representative, at our malt house, you will be the key link between our customers, the commercial team, and our production department. You ensure that orders are handled smoothly, customer inquiries are answered promptly and every client receives top quality service.

Your responsibilities:

• Manage customer accounts and follow up on orders from A to Z: Manage sales orders and schedules in JDE including amendments and cancellations. Handle invoicing, credit/debit notes, and support payment processes by working closely with credit control.
• Communicate with customers regarding deliveries, stock levels, transport and product specifications. Building strong customer relationships by understanding their requirements, needs and expectations and by providing them timely and professional answers regarding the order status, invoices, contract balances. Monitor customer order patterns and take proactive action to anticipate demand.
• Coordinate with internal departments such as supply chain planning, the commercial team, production, finance.
• Organize and optimize logistics operations, always aiming for efficiency and customer satisfaction. Plan and coordinate co-product collections, ensuring smooth and secure pick-ups.
• Ensure accurate logistics and customer data management. Maintain and update systems and databases that support accurate demand forecasting, shipment tracking, and inventory management.

Your profile:

• You have a bachelors degree or equivalent professional experience
• You bring minimum 2 years of experience in a customer service, logistics or internal sales position within an international environment. Experience within an industrial context is a plus.
• You have a good understanding of overall supply chain processes.
• You are confident, assertive and highly customer-oriented with a strong focus on building lasting relationships.
• You have a proactive mindset with the ability to anticipate customer needs.
• You have a strong sense of ownership and good organizational skills.
• You work in a structured way with attention to detail.
• You like to work collaboratively across departments and continuously improve processes.
• You are fluent in English, good knowledge of Dutch, French and any other European language are an asset.
• Experience with ERP systems is a plus

We offer an attractive salary and benefits package and as part of a global organization can offer career opportunities internationally. As Masters of Malt we want to be a great employer, focusing on flexibility, inclusion, collaboration and health and wellbeing. We live our values, putting people at the heart of what we do.

“Strive” - our ambition is to be the best maltster that's why every day we commit to challenge ourselves to achieve the highest level.
“Care” - our strength is magnificent when we care for our earth, our colleagues and our business partners. We encourage trust, respect and treat each other with respect. We believe that Diversity makes us stronger.
“Inspire” - We adopt a long-term orientation delivering sustainable performance through innovation and digitization, becoming praised Masters of Malt.
“Explore” – thinking out of the box and embracing pioneer ideas to become a source of motivation, we like challenging the status quo to develop full potential.